Frequently Asked Questions

What does Franco Shops sell?

Franco Shops offers a wide range of women's bags, including Tote Bags, Shoulder Bags, Crossbody Bags, Backpacks, Handbags, Mini Bags, Travel Bags, and other women's bag styles.

How long does order processing take?

Orders are generally processed within 1–3 business days.

What is your order cut-off time?

Our order cut-off time is 2:00 PM Central Time, Monday–Friday.

Orders placed after the cut-off time will generally begin processing on the next business day.

How long does shipping take?

Estimated U.S. delivery is 5–10 business days after order processing.

Do you provide order tracking?

Yes. When tracking is available, we will provide shipping confirmation and tracking information once your order has been shipped.

What payment methods do you accept?

We currently accept:

PayPal, Visa, and Mastercard.

Can I return my order?

Yes. Eligible items may generally be returned within 10 days of delivery, subject to our Return & Refund Policy.

How do I request a return?

Please email us at info@francoshops.com with your order number and the reason for your return.

What should I do if my item arrives damaged?

Please contact us as soon as possible at info@francoshops.com and provide your order number along with clear photos of the damaged item and packaging.

How can I contact Franco Shops?

Franco Shops
Email: info@francoshops.com
Website: https://francoshops.com/
Address: 16106 WHITE STAR DR, HOUSTON, TX 77062, United States
Customer Support: Monday–Friday, 9 AM–5 PM Central Time