Refund policy

Return & Refund Policy

Last Updated: 27/08/2026

At Franco Shops, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may be eligible for a return or refund under the terms below.

1. Return Eligibility

We accept returns for both defective/damaged products and non-defective products (including cases where you simply change your mind), subject to the conditions of this policy.

To be eligible for a return:

  • The return request must be made within [30] days of receiving your order.

  • The product must be in its original condition.

  • The product should be unused and, where applicable, in its original packaging with all accessories, tags, manuals and other included items.

  • Proof of purchase or the original order number may be required.

Products that have been damaged through misuse, improper handling, normal wear and tear, or unauthorized modification may not qualify for a return.

2. Damaged, Defective or Incorrect Items

If you receive a product that is damaged, defective, or different from the product you ordered, please contact us within [7] days of delivery.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photographs or video of the product and packaging, if applicable

After reviewing your request, we may offer a replacement, exchange, repair, or refund, depending on the circumstances and product availability.

3. Change-of-Mind Returns

If you simply change your mind about your purchase, you may request a return within [30] days of delivery, provided the product meets our return conditions.

The customer is responsible for the return shipping cost for change-of-mind returns unless otherwise stated on the product page or at checkout.

4. How to Request a Return

To request a return, contact us at:

Email: info@francoshops.com
Phone: +1 (346) 296-6273
Return Address: 16106 WHITE STAR DR, HOUSTON, TX  77062 United States.

Please include your order number and the reason for the return.

We will provide you with the return instructions and, where applicable, a return authorization.

Do not send products to an address other than the return address provided by our customer service team.

5. Return Shipping

For defective, damaged, or incorrect products, [Franco Shops] will cover reasonable return shipping costs where the claim is confirmed.

For change-of-mind returns, the customer is responsible for return shipping costs.

Return shipping charges are non-refundable unless the return is due to our error or the product is confirmed to be defective or damaged.

6. Refunds

Once we receive and inspect the returned product, we will process the eligible refund.

Approved refunds will be issued to the original payment method used for the purchase.

Refunds are normally processed within [5–10 business days] after the returned product has been received and approved.

Your bank, credit-card provider, or payment provider may require additional processing time before the refund appears in your account.

7. Partial Refunds

In certain circumstances, a partial refund may be issued if:

  • The returned product is missing parts or accessories.

  • The product has been used or damaged beyond what is permitted under this policy.

  • The product's condition has materially changed since delivery.

Any applicable deduction will be communicated to the customer before the refund is finalized.

8. Exchanges

We accept exchanges for defective, damaged, incorrect, or eligible products, subject to product availability.

If the requested replacement is unavailable, we may issue a refund instead.

9. Non-Returnable Products

The following products may not be eligible for return where applicable:

  • Personalized or custom-made products

  • Products that cannot be returned for hygiene or safety reasons once opened

  • Perishable products

  • Gift cards or digital products, where applicable

  • Products clearly identified as non-returnable before purchase

Any non-returnable product will be clearly identified on the relevant product page or before checkout.

10. Cancellations

You may request cancellation of an order before it has been shipped.

If the order has already been shipped, it may no longer be possible to cancel it. In that case, you may request a return after delivery in accordance with this policy.

11. Order Not Received

If your order does not arrive within the expected delivery period, please contact us at [info@francoshops.com].

We will investigate the shipment with the relevant delivery carrier and work with you to resolve the issue.

12. Refunds for Unavailable or Cancelled Orders

If we are unable to fulfill an order after payment has been received, we will notify you and issue a full refund to the original payment method.

13. No Restocking Fee

We do not charge a restocking fee for eligible returns.

14. Policy Changes

We may update this Return & Refund Policy from time to time. The latest version will always be available on this page.

Any changes will apply to orders placed after the updated policy is published, unless otherwise required by applicable law.

15. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Franco Shops
Email: info@francoshops.com
Phone: +1 (346) 296-6273
Business Address: 16106 WHITE STAR DR, HOUSTON, TX  77062 United States.


Website: https://francoshops.com/

We are committed to handling return and refund requests fairly, transparently, and in accordance with applicable laws and our stated policies.